Returns

We accept eligible returns within 5 days from the date of delivery. If you are not satisfied with your purchase, you may request a return within this period, subject to the conditions mentioned below.

Return Conditions

To be eligible for a return, the product must:

• Be unused and unworn.
• Be unwashed and free from perfume, stains or marks.
• Have the original tags attached.
• Be returned in its original packaging, wherever applicable.
• Be in resalable condition.

Products that do not meet these conditions may be rejected after inspection.

Sale & Discounted Products

For an eligible exchange, the customer is required to ship the product back to our return address at their own cost.

Exchange will be processed only after the returned product is received and passes our quality inspection.

Exchange Policy

Exchange requests can be raised within 5 days of delivery for eligible products.

Exchange may be available for:

• Size-related issues.
• Eligible product-related issues.
• Wrong product received.
• Damaged or defective product received.

Exchange is subject to stock availability. If the requested size or product is unavailable, an alternative resolution may be offered, where applicable.

Damaged or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and within 48 hours of delivery.

To help us resolve the issue quickly, please provide your order number along with clear photographs of the product, packaging and any visible damage or discrepancy.

After verification, we may arrange a replacement, exchange or another appropriate resolution depending on the situation.

Return Shipping

For standard returns or size exchanges, the customer is responsible for shipping the product to our return address unless the return is due to an incorrect, damaged or defective product received from NOWHEX.

Customers are advised to use a reliable courier service and retain the shipping receipt or tracking information until the return is completed.

Refunds

Refunds, where applicable, will be processed only after the returned product has been received and inspected.

Approved refunds will generally be issued to the original payment method used for the order. The time taken for the refund to reflect in your account may depend on the payment provider or bank.

Order Cancellation

Cancellation requests should be made as soon as possible after placing the order. Once an order has been processed, packed or shipped, cancellation may no longer be possible.

If the order has already been shipped, the customer may need to follow the applicable return process after delivery.

Non-Returnable Conditions

Returns or exchanges may not be accepted if:

• The product has been worn, washed or used.
• The original tags have been removed.
• The product is damaged due to customer use.
• The product has stains, perfume or other signs of use.
• The return request is made after the applicable return period.
• The product was purchased during a sale where only exchange is permitted.
• The product is returned without the required packaging or accessories, where applicable.

How to Request a Return or Exchange

Please contact our customer support team with:

• Order number.
• Registered customer name.
• Product name.
• Reason for return or exchange.
• Photographs or videos, if requested by our support team.

Our team will review your request and provide the next steps. Please do not ship the product back until your return or exchange request has been acknowledged by our team.

Important Information

• All returns and exchanges are subject to product inspection.
• Return and exchange approval is subject to the eligibility conditions mentioned above.
• Exchange is subject to stock availability.
• Customers should retain courier tracking details until the process is completed.
• Refund processing time may vary depending on the payment provider or bank.
• We reserve the right to refuse a return or exchange if the product does not meet the applicable eligibility conditions.